Effective Date: April 03, 2025
Last Updated: April 03, 2025

At ShoeRepair, operated by A-1 Shoes & Repair, LLC, located at 201 N Edison St Ste 254, Kennewick, WA 99336-1987, United States, we want you to be completely satisfied with your purchases and repair services. This Refund and Returns Policy outlines the terms under which you may return products, request refunds, or address issues with our services offered through shoesrepair.store or in-store. If you have any questions, please contact us at contact@shoesrepair.store.

Our Commitment to You

We stand behind the quality of our products and services. Whether you’ve purchased a pair of shoes or entrusted us with a repair, we aim to ensure your experience meets your expectations. This policy provides clear guidelines to make the process straightforward and fair.

Returns for Shoe Purchases

1. Eligibility for Returns

You may return shoes purchased from ShoeRepair if:

• The shoes are unworn, unused, and in their original condition (including tags, packaging, and accessories).
• The return is requested within 30 days of the purchase date, as indicated on your receipt.
• You provide proof of purchase (e.g., receipt or order confirmation).

Note: Custom-ordered shoes or items marked as “final sale” are non-returnable unless defective.

2. How to Return a Purchased Item

• In-Store Returns: Bring the shoes, along with your receipt, to our location at 201 N Edison St Ste 254, Kennewick, WA 99336-1987. Our staff will inspect the item and process your return.
• Mail Returns (If Applicable): If we expand to online sales in the future, contact us at contact@shoesrepair.store for a return authorization and shipping instructions. You’ll be responsible for return shipping costs unless the item is defective or we made an error.

3. Refund Options for Purchases

• Full Refund: If eligible, we’ll refund the original purchase amount (excluding any taxes or fees paid) to your original payment method within 5-10 business days of receiving and approving the return.
• Store Credit: At your request, we can issue store credit instead of a refund, usable for future purchases or repairs.
• Exchange: You may exchange the item for another pair of equal or lesser value (if lesser, the difference will be issued as store credit).

4. Defective or Incorrect Items

If you receive a defective shoe or the wrong item due to our error, we’ll cover the cost of return shipping and provide a full refund or replacement at no additional charge. Please notify us within 7 days of receipt by emailing contact@shoesrepair.store with photos of the issue.

Refunds for Repair Services

5. Repair Service Refund Eligibility

Repairs are customized services, so refunds are limited. You may be eligible for a refund if:

• Cancellation Before Work Begins: If you cancel your repair request before we start working on it, we’ll refund any payment made in full.
• Warranty Issues: If a repair fails due to our workmanship within 30 days of completion (e.g., a sole detaches due to poor adhesion), we’ll redo the repair at no cost or refund the repair fee if we cannot fix it.
• Service Not Performed: If we’re unable to complete a repair as promised (e.g., due to unavailable materials) and you decline an alternative, we’ll refund your payment.

Non-Refundable Cases: Repairs are non-refundable once completed, except under warranty or if we fail to deliver the agreed service. We cannot refund for dissatisfaction due to wear and tear after use or if the shoe’s condition limited the repair outcome (which we’ll discuss with you beforehand).

6. How to Request a Repair Refund

• Contact us at contact@shoesrepair.store or visit us in-store within 30 days of the repair completion.
• Provide your receipt and explain the issue (e.g., photos of a warranty failure).
• We’ll assess the situation and process your refund or correction within 5-10 business days if approved.

7. Refund Process for Repairs

• Refunds will be issued to your original payment method. For cash payments over $50, we may issue a check or store credit to ensure security.
• Deposits for large or custom repairs are non-refundable once work begins, unless we cannot complete the job due to our fault.

General Terms

8. Processing Time

• Refunds for purchases or repairs typically take 5-10 business days to process once we receive and approve the return. Delays may occur due to bank processing times, which are beyond our control.
• You’ll receive confirmation once your refund is issued.

9. Shipping Costs

• For in-store purchases returned by mail (if applicable), you’re responsible for return shipping unless the return is due to our error or a defect.
• Original shipping fees (if any) are non-refundable.

10. Non-Returnable Items

• Used or damaged shoes (beyond normal inspection wear).
• Repairs completed as agreed upon, outside of warranty claims.
• Gift cards or promotional items (unless defective).

11. Lost or Unclaimed Repairs

If you fail to pick up your repaired shoes within 30 days of notification, we reserve the right to dispose of or donate them. No refunds will be issued in such cases, though we’ll attempt to contact you multiple times beforehand.

12. Disputes and Exceptions

If you believe your return or refund request was unfairly denied, please email us at contact@shoesrepair.store with details. We’ll review your case and work toward a fair resolution. Exceptions to this policy may be made at our discretion (e.g., for loyal customers or special circumstances).

13. Changes to This Policy

We may update this Refund and Returns Policy as needed. Changes will be posted here with a revised “Last Updated” date. For significant updates, we’ll notify you via email or a website notice where possible.

14. Contact Us

For assistance with returns, refunds, or any related concerns, reach out to:

• Email: contact@shoesrepair.store
• Mailing Address:
  A-1 Shoes & Repair, LLC
  201 N Edison St Ste 254
  Kennewick, WA 99336-1987, United States

Thank you for choosing ShoeRepair! We’re here to ensure your satisfaction with every purchase and repair.