Last Updated: April 03, 2025

Welcome to the Frequently Asked Questions page for ShoeRepair, proudly operated by A-1 Shoes & Repair, LLC, located at 201 N Edison St Ste 254, Kennewick, WA 99336-1987, United States. Here, we’ve compiled answers to the most common questions about our repair services, shoe sales, and general operations. If you don’t find what you’re looking for, feel free to reach out to us at contact@shoesrepair.store!

General Questions

1. What is ShoeRepair?
ShoeRepair is a dedicated footwear business offering expert repair services and a curated selection of quality shoes. Based in Kennewick, Washington, we combine traditional craftsmanship with a passion for helping you keep your favorite pairs in top shape while also providing stylish new options.

2. Where are you located?
We’re located at 201 N Edison St Ste 254, Kennewick, WA 99336-1987, United States. Stop by to drop off a repair or browse our collection—we’d love to see you!

3. How can I contact you?
You can reach us via email at contact@shoesrepair.store or visit us in person at our Kennewick location. We aim to respond to all inquiries within 24-48 hours.

Repair Services

4. What types of repairs do you offer?
We handle a wide range of repairs, including sole replacement, heel repair, stitching, leather conditioning, zipper fixes, and more. Whether it’s sneakers, boots, or dress shoes, we’ll assess your pair and recommend the best solution.

5. How long does a repair take?
Repair times vary depending on the complexity of the job and our current workload. Most standard repairs (e.g., sole replacement or heel fixes) take 3-7 business days. For an exact timeline, bring your shoes in for a free consultation, and we’ll give you an estimate.

6. Can you repair any type of shoe?
We can repair most types of footwear, including leather, suede, canvas, and synthetic materials. However, some heavily damaged shoes or those made with non-repairable materials may not be fixable. Bring them in, and we’ll let you know what’s possible!

7. How much does a repair cost?
Costs depend on the type of repair and materials needed. For example, a basic heel replacement might start at $20, while a full sole replacement could be higher. We provide free quotes after inspecting your shoes, so there are no surprises.

8. Do you offer a warranty on repairs?
Yes, we stand by our work! Most repairs come with a 30-day warranty for craftsmanship issues. If something goes wrong due to our service, bring it back, and we’ll make it right at no extra cost. Note that this doesn’t cover new damage from wear and tear.

Shoe Sales

9. What kinds of shoes do you sell?
We offer a handpicked selection of shoes designed for comfort, durability, and style. Our inventory includes casual sneakers, work boots, dress shoes, and more. Check our website or visit us to see what’s in stock!

10. Are your shoes new or pre-owned?
All shoes we sell are brand new unless explicitly stated otherwise. We source them from trusted suppliers to ensure quality and authenticity.

11. Can I return a pair of shoes I bought?
Yes, we accept returns on unworn shoes within 30 days of purchase, provided they’re in their original condition with tags and packaging. Contact us at contact@shoesrepair.store to start the process. Repair services, however, are non-refundable once completed.

12. Do you ship shoes?
Currently, our shoe sales are available in-store only, but we’re working on adding online ordering and shipping options. Stay tuned for updates!

Visiting Us

13. What are your hours?
Our hours may vary, so we recommend checking our website or contacting us directly for the most current schedule. Generally, we’re open Monday through Saturday during standard business hours.

14. Is there parking available?
Yes, there’s convenient parking near our location at 201 N Edison St Ste 254. If you’re unsure, feel free to email us for directions or parking tips!

15. Can I drop off shoes without an appointment?
Absolutely! Walk-ins are welcome for repair drop-offs. If you’d like a consultation or have a large order, calling ahead can help us serve you faster.

Other Questions

16. Do you offer shoe care products?
Yes, we sell a small range of shoe care items like polishes, waterproofing sprays, and brushes. Ask our staff for recommendations tailored to your footwear.

17. How do I know if my shoes are worth repairing?
If your shoes have sentimental value, are high-quality, or would cost more to replace than repair, they’re likely worth fixing. Bring them in for a free assessment—we’ll give you an honest opinion.

18. What payment methods do you accept?
We accept cash, major credit/debit cards (Visa, Mastercard, etc.), and contactless payments like Apple Pay. We do not accept checks at this time.

19. Do you work with local businesses or bulk orders?
Yes, we’re happy to collaborate with local businesses, such as restaurants or offices, for bulk repairs or custom orders. Contact us to discuss your needs and get a quote.

20. What if I have a question not listed here?
No problem! Email us at contact@shoesrepair.store or stop by our shop. We’re here to help with any questions or concerns you might have.

Thank you for choosing ShoeRepair! We’re dedicated to keeping your shoes in great shape and answering all your footwear-related questions. If there’s anything else we can assist with, don’t hesitate to get in touch!