SHIPPING POLICY

A-1 SHOES & REPAIR, LLC
Address: 201 N Edison St Ste 254, Kennewick, WA 99336-1987, United States
Email: contact@shoesrepair.store
Last Updated: April 03, 2025

At A-1 Shoes & Repair, LLC, we strive to deliver your shoes, accessories, or repaired items to you as quickly and efficiently as possible. This Shipping Policy outlines our shipping options, costs, and delivery timelines. Please read it carefully before placing an order.

1. Shipping Destinations

We currently ship to addresses within the United States. For international shipping inquiries, please contact us at contact@shoesrepair.store to discuss availability and options.

2. Shipping Rates

Shipping costs depend on the weight of your order, your location, and the selected shipping method. Rates will be calculated and displayed at checkout before you complete your purchase.

  • Standard Shipping: $5.99 – $12.99 (based on order weight and distance)
  • Expedited Shipping: $15.99 – $25.99 (varies by location)
  • Free Shipping: Available on orders over $75 (U.S. addresses only, exclusions may apply).

3. Processing Time

  • Retail Products: Orders for in-stock shoes and accessories are typically processed within 1-2 business days.
  • Repaired Items: Items sent to us for repair will be shipped back to you within 3-5 business days after the repair is completed, depending on the complexity of the service.
  • Business days are Monday through Friday, excluding U.S. federal holidays.

4. Delivery Time

Once your order is processed and shipped, delivery times vary by method:

  • Standard Shipping: 3-7 business days
  • Expedited Shipping: 1-3 business days
    Note: Delivery times may be affected by weather, holidays, or carrier delays beyond our control. We’ll provide a tracking number once your order ships so you can monitor its progress.

5. Shipping Process

  • Orders are shipped from our location at 201 N Edison St Ste 254, Kennewick, WA 99336-1987, United States.
  • We use trusted carriers such as USPS, UPS, or FedEx, depending on your location and shipping preference.
  • You’ll receive a confirmation email with tracking information once your order is on its way.

6. Lost or Damaged Shipments

  • Lost Packages: If your order doesn’t arrive within the estimated delivery window, contact us at contact@shoesrepair.store with your order number. We’ll work with the carrier to locate it or provide a replacement/refund if necessary.
  • Damaged Items: If your order arrives damaged, please notify us within 48 hours of delivery with photos of the damage. We’ll arrange a replacement or refund as appropriate.

7. Returns Shipping

For eligible product returns (see our Terms & Conditions), return shipping costs are the responsibility of the customer unless the item was defective or incorrectly shipped. We recommend using a trackable shipping method for returns.

8. Local Pickup Option

If you’re near Kennewick, WA, you can opt for free in-store pickup at our location:
Address: 201 N Edison St Ste 254, Kennewick, WA 99336-1987, United States
Please wait for a confirmation email before arriving to pick up your order.

9. Contact Us

Have questions about shipping? We’re here to help! Reach out to us at:
Email: contact@shoesrepair.store
Address: 201 N Edison St Ste 254, Kennewick, WA 99336-1987, United States

Thank you for choosing A-1 Shoes & Repair, LLC. We’re committed to getting your items to you safely and on time!