Effective Date: April 03, 2025
Last Updated: April 03, 2025

At ShoeRepair, operated by A-1 Shoes & Repair, LLC, located at 201 N Edison St Ste 254, Kennewick, WA 99336-1987, United States, we aim to make your experience with us as seamless as possible, including how you pay for our services and products. This Payment Policy outlines the methods of payment we accept, our pricing and billing practices, and other important details to ensure transparency. By engaging with our services or purchasing from our website, shoesrepair.store, you agree to the terms outlined below.

Accepted Payment Methods

We strive to offer flexible and convenient payment options for our customers. ShoeRepair accepts the following methods of payment:

• Cash: Accepted for in-store transactions only.
• Credit/Debit Cards: We accept major cards, including Visa, Mastercard, American Express, and Discover.
• Contactless Payments: We support digital wallets such as Apple Pay, Google Pay, and Samsung Pay for quick and secure in-store purchases.
• Gift Cards: If issued by ShoeRepair, these may be used toward repairs or product purchases (subject to terms printed on the card).

Note: We do not accept personal checks, money orders, or cryptocurrency at this time. Payment methods for online purchases (if applicable in the future) will be updated here as they become available.

Payment for Repair Services

• Upfront Payment: For most repair services, we require full payment at the time you drop off your shoes. This ensures a smooth process and allows us to begin work immediately.
• Quotes and Estimates: Before starting any repair, we provide a free, no-obligation quote based on an inspection of your footwear. Once you approve the quote, payment is due. If additional work is needed beyond the initial quote, we will contact you for approval before proceeding and adjust the payment accordingly.
• Large or Custom Repairs: For extensive repairs or bulk orders (e.g., for businesses), we may request a deposit (typically 50% of the estimated total) upfront, with the balance due upon completion.

Payment for Shoe Purchases

• In-Store Purchases: Full payment is required at the time of purchase. You’ll receive a receipt detailing your transaction, which we recommend keeping for your records.
• Pricing: All prices for shoes are listed in U.S. dollars (USD) and exclude applicable taxes, which will be added at checkout based on local rates in Kennewick, WA. Prices are subject to change without prior notice.
• Promotions and Discounts: If you use a discount code or take advantage of a promotion, the discount will be applied before tax and reflected in your final total. Discounts cannot be combined unless explicitly stated.

Billing and Receipts

• In-Store Transactions: You’ll receive a printed or emailed receipt (upon request) at the time of payment. Please review your receipt to ensure accuracy.
• Tax Information: Sales tax is applied to all taxable items and services as required by Washington state law. The tax rate will vary based on local regulations and will be itemized on your receipt.
• Discrepancies: If you believe there’s an error in your billing, contact us within 30 days of the transaction at contact@shoesrepair.store with your receipt and a description of the issue. We’ll investigate and resolve it promptly.

Refunds and Cancellations

• Repair Services: Once a repair is completed, payments are non-refundable unless covered under our warranty (see FAQs for warranty details). If you cancel a repair before work begins, any payment made will be refunded in full via the original payment method.
• Shoe Purchases: Unworn shoes in their original condition (with tags and packaging) may be returned within 30 days for a full refund or exchange, subject to our return policy. Refunds will be issued to the original payment method within 5-10 business days of receiving the returned item.
• Non-Refundable Deposits: Deposits for large or custom repairs are non-refundable if work has already started, unless we are unable to complete the job due to our own error.

Late Payments or Non-Payment

• For repairs requiring a deposit with balance due upon pickup, we will hold your repaired shoes for 30 days after completion. If payment is not received within this period, we reserve the right to dispose of or donate the items, and you will remain responsible for any outstanding balance. We’ll make reasonable efforts to contact you before taking such action.
• Late fees may apply for unpaid balances on bulk orders or business accounts, calculated at 1.5% per month on the overdue amount, unless otherwise agreed.

Security of Payment Information

We take your security seriously. For card payments:

• In-Store: We use secure payment terminals that comply with PCI-DSS (Payment Card Industry Data Security Standard) requirements.
• Online (Future): If we expand to online payments, all transactions will be encrypted using SSL technology to protect your data. We do not store full credit card details on our servers.

Currency and Pricing Changes

All transactions are processed in U.S. dollars (USD). We reserve the right to adjust pricing for products and services at any time due to changes in material costs, labor, or market conditions. However, once you receive a quote or complete a purchase, the agreed price is locked in for that transaction.

Contact Us

If you have questions about our Payment Policy, need clarification on a charge, or encounter any issues with payment, please don’t hesitate to reach out:

• Email: contact@shoesrepair.store
• Mailing Address:
  A-1 Shoes & Repair, LLC
  201 N Edison St Ste 254
  Kennewick, WA 99336-1987, United States

Thank you for choosing ShoeRepair! We’re committed to providing clear and fair payment practices to ensure your satisfaction with every transaction.